Shipping policy
Last Updated: October 1, 2026
1. Shipping Destinations
Elena Select LLC currently ships orders to customers in the United States.
Our fashion jewelry products are sourced from suppliers in China. After product quality checks and order preparation, products are shipped directly from China to our customers.
2. Shipping Costs
We offer free standard shipping on eligible orders to customers in the United States.
No additional standard shipping fees will be charged for eligible orders. Any applicable shipping charges, if any, will be clearly displayed at checkout before the order is completed.
3. Order Processing Time
After an order is placed, we coordinate with our suppliers to prepare the products for shipment.
Orders require processing time before dispatch. Processing times may vary depending on product availability and order volume.
Customers will receive shipping confirmation and tracking information once their orders have been shipped.
4. Estimated Delivery Time
For orders shipped to the United States, the estimated delivery time is 8–10 days after shipment.
Please note that this is an estimated shipping timeframe, not a guaranteed delivery date. Actual delivery times may vary depending on the destination, customs clearance, shipping carrier operations, weather conditions, and other circumstances beyond our control.
Order processing time is separate from the estimated shipping time. Therefore, the total time from placing an order to receiving it may be longer than the estimated shipping timeframe.
5. Order Tracking
Once your order has been shipped, we will provide a tracking number so you can monitor your shipment.
Customers can use the tracking number to check the shipping status through the official website of the relevant shipping carrier.
Please allow some time for tracking information to become available after the order has been dispatched.
If your tracking information is unavailable, has not been updated for an extended period, or indicates an unexpected delivery issue, please contact us at support@elenaselect.shop for assistance.
6. Shipping Delays
We make every effort to ensure that orders are delivered within the estimated shipping timeframe.
However, delays may occasionally occur due to circumstances such as:
- Customs clearance and international shipping procedures.
- Shipping carrier delays or operational issues.
- Severe weather conditions.
- Public holidays or peak shipping periods.
- Other circumstances beyond our reasonable control.
Elena Select LLC cannot guarantee delivery by a specific date. If your order experiences a significant delay, please contact our customer support team so we can help you review the shipment status.
7. Customs, Duties, and Import Fees
International shipments may be subject to customs inspections, import duties, taxes, or other fees imposed by the destination country or relevant authorities.
If any such charges apply, customers may be responsible for paying them unless otherwise stated at checkout or required by applicable law.
Customs procedures may also affect delivery times. We cannot guarantee that a shipment will clear customs within a specific timeframe.
8. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information when placing an order.
If you notice an error in your shipping address, please contact us as soon as possible at support@elenaselect.shop.
We will do our best to assist with address corrections before the order is processed or shipped. However, we cannot guarantee that changes can be made after an order has entered processing or has been dispatched.
Elena Select LLC is not responsible for delivery issues resulting from incorrect or incomplete shipping information provided by the customer, subject to applicable consumer protection laws.
9. Lost, Delayed, or Undelivered Packages
If your package appears to be lost, has not received tracking updates for an extended period, or has not arrived within the expected delivery timeframe, please contact us at support@elenaselect.shop.
Please include your order number and tracking number, if available, so we can help investigate the issue with the relevant shipping carrier.
We will review the available shipping information and assist you in accordance with our applicable policies and consumer protection obligations.
10. Contact Us
If you have any questions about shipping, delivery times, or order tracking, please contact us using the information below.
Company: Elena Select LLC
Email: support@elenaselect.shop
Website: https://elenaselect.shop
Our customer support team will do its best to assist you with your order.