Refund policy

Last Updated: October 1, 2026

Returns & Refunds

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact us at support@elenaselect.shop. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Return shipping costs are the responsibility of the customer.

Damages and Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Exceptions / Non-Returnable ItemsFor hygiene and product safety reasons, certain items may not be eligible for return where permitted by applicable law. Any product-specific return restrictions will be clearly stated on the relevant product page before purchase. This does not affect customers' rights under applicable consumer protection laws.

Refunds
We will notify you once we have received and inspected your return, and let you know if the refund was approved. If approved, you will be automatically refunded on your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at support@elenaselect.shop.